Privacy Policy — TicketRefund.com
Effective Date: January 22, 2026
Last Updated: January 22, 2026
Thank you for using TicketRefund.com (“we,” “our,” “us”). Your privacy matters. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or interact with our website, products, and services (collectively, the “Service”).
By accessing or using the Service, you agree to the terms of this Privacy Policy and consent to the data practices described herein.
1. Controller and Contact Information
Data Controller:
TicketRefund.com (registered in the Netherlands / EU entity—[insert legal/company name and address])
Contact:
Email: privacy@ticketrefund.com
2. Types of Personal Data We Collect
We collect personal data you provide or that is collected automatically as you use the Service.
A. Information You Provide
• Name
• Email address
• Billing and payment details (e.g., credit card information processed by a trusted third-party payment provider)
• Postal address
• Support/service requests
• Communications and preferences
B. Automatically Collected Information
We automatically collect certain information using cookies and similar technologies:
• IP address
• Device & browser type
• Operating system
• Pages visited and session duration
• Referral source and navigation paths
This includes data collected by Google services such as Google Analytics, Ads, and other tracking integrations.
3. How We Use Your Personal Data
We use personal data for lawful purposes, including:
Performance of a contract:
• To deliver services you request
• To process orders, refunds, and support
Legitimate business interests:
• To improve our Service
• To personalize content
• To detect fraud and ensure security
Legal compliance:
• To comply with applicable laws, orders, or legal processes
Consent:
• Where required (e.g., marketing communications and non-essential cookies)
4. Legal Bases for Processing (GDPR)
If you reside in the European Economic Area (EEA), we rely on one or more of the following legal bases:
• Contract – to fulfill our contract with you
• Consent – where you have given clear consent
• Legal obligation – to comply with EU or local law
• Legitimate interests – where processing is necessary, and your interests do not override such interests
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Remember preferences
• Measure performance and analytics
• Enable advertising features
We use Google technologies (e.g., Google Analytics, Google Ads Remarketing).
Google may use these cookies to personalize ads and improve services.
You can manage cookie preferences via our Cookie Consent Tool or through your browser settings.
6. Third-Party Services
We may share personal data with trusted third parties:
• Payment processors
• Technical and hosting providers
• Advertising and analytics providers (e.g., Google)
• Legal and compliance partners
Third parties must comply with data protection standards at least as protective as this policy.
7. Data Transfers and International Processing
Your data may be processed in the EU/EEA and in countries outside the EU/EEA. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure adequate protection consistent with applicable laws.
8. Data Retention
We retain personal data only as long as necessary to:
• Provide the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
Retention periods depend on purpose and legal requirements.
9. Your Rights Under GDPR and EU Regulations
If you are a resident of the EU/EEA, you have the right to:
• Access your data
• Rectify inaccuracies
• Erase or restrict processing
• Object to processing
• Data portability
• Withdraw consent (without affecting legality of prior processing)
To exercise these rights, contact: privacy@ticketrefund.com
We will respond in accordance with applicable law.
10. Marketing Communications
We will only send marketing emails with your consent. You can opt-out at any time using the “unsubscribe” link or by contacting us.
11. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.
However, no system is 100% secure. If we suspect a breach, we will comply with applicable laws, including notification requirements.
12. Children’s Privacy
Our Service is not directed to children under 16. If we learn that we collected personal data of a child under the applicable age, we will take steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy. When we do, we will revise the “Effective Date” and notify you where required by law.
14. Consent to Google and Third-Party Data Processing
The Service uses Google services that collect data about your interaction for analytics and advertising. Your consent for non-essential cookies enables:
• Improved user experience
• Audience measurement
• Personalized advertising
Google may combine the information collected with data from other services you use. For details, see Google’s privacy policies:
https://policies.google.com/privacy