KLM
Netherlands
Netherlands airline — Amsterdam Schiphol and European/worldwide network
Learn more → Travel disruption claims Travel Disruption?
Travel Disruption?
Claim your refund or compensation
- Flights
- Airport tax
- Package holidays
- Trains
- Ferries
- Cruises
- Free check · no win, no fee
- Filed in minutes
Our services
Our services
Flight disruptions
EU261 compensation for delays, cancellations and denied boarding.
Learn more →Airport tax refunds
Unused ticket? We buy it and recover your airport taxes.
Learn more →Package travel disruptions
Partial refund when your package holiday was disrupted.
Learn more →Train disruptions
Rail delay claims via TrainRefund.com.
Learn more →Ferry disruptions
Ferry delay claims via FerryRefund.com.
Learn more →Cruise disruptions
Cruise departure claims via FerryRefund.com.
Learn more →Airlines we cover
From low-cost carriers to long-haul networks — if EU261 applies to your flight, we can help.
Ryanair
Ireland
Ireland airline — Dublin and major European low-cost bases
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easyJet
UK
UK airline — London, Amsterdam, Paris, Milan and European bases
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Lufthansa
Germany
Germany airline — Frankfurt, Munich and European/worldwide network
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Air France
France
France airline — Paris CDG/Orly and European/worldwide network
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British Airways
UK
UK airline — London Heathrow/Gatwick and worldwide network
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Iberia
Spain
Spain airline — Madrid and Spanish/Latin American network
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Vueling
Spain
Spain airline — Barcelona and Spanish/European bases
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Wizz Air
Hungary
Hungary airline — Budapest and Central/Eastern European bases
Learn more → How it works
Your compensation in 3 steps
1
Check your eligibility
Was your flight delayed by 3+ hours at arrival, cancelled, or were you denied boarding? EU261 may entitle you to fixed compensation plus care.
2
Submit your claim
Upload your booking and flight details via our secure claims portal. It only takes a few minutes.
3
Receive your payout
We handle the process with the airline. If your claim succeeds, you receive your compensation. No win, no fee.
Your rights
EU air passenger rights (EU261)
EU Regulation 261/2004 applies to flights departing from an EU airport (any airline), and to flights into the EU operated by an EU airline. Sister brands FerryRefund and TrainRefund cover maritime and rail rights under separate EU rules.
If you arrive at your final destination 3 hours or more late, your flight is cancelled at short notice, or you are denied boarding due to overbooking, you may be entitled to fixed compensation of €250, €400 or €600 depending on distance — unless extraordinary circumstances apply.
You may also be entitled to a refund or rerouting, plus meals, refreshments, communication and hotel accommodation during long waits. Submit your claim as soon as possible.
Compensation amounts
| Flight distance | Compensation |
|---|---|
| Up to 1,500 km | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km | €600 |
| 3+ hour arrival delay / cancellation / denied boarding | As above (when EU261 applies) |
Based on EU Regulation (EC) No 261/2004
FAQ
Frequently asked questions
When am I entitled to flight delay compensation?
You may claim fixed compensation if you arrive at your final destination 3 hours or more late, your flight is cancelled (with limited exceptions for early notice and suitable alternatives), or you are denied boarding against your will. Extraordinary circumstances such as severe weather or security risks may exempt the airline from paying compensation, but care and refund/rerouting rights can still apply.
Which airlines are covered?
EU261 covers flights departing from EU airports (any airline) and flights into the EU operated by EU airlines. That includes KLM, Ryanair, easyJet, Lufthansa, Air France, British Airways, Iberia, Vueling, Wizz Air and many others. Non-EU carriers flying into the EU from outside are usually outside the regulation.
How much compensation can I receive?
Compensation is a fixed amount based on distance: €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km). On very long flights a 50% reduction may apply for delays between 3 and 4 hours. This is separate from any ticket refund.
How long do I have to file a claim?
Limitation periods vary by EU country (often several years). We recommend filing as soon as you have your booking details and proof of the disruption.
What does it cost to use TicketRefund?
Checking your eligibility and submitting a claim is free. We only charge a commission if your claim is successful — no win, no fee.
What documents do I need?
Your booking confirmation or e-ticket (with booking reference), boarding pass if available, and any proof of the delay, cancellation or denied boarding. You can upload these via our claims portal.
What about connecting flights?
EU261 looks at your arrival delay at the final destination on a single booking. Missed connections that cause a 3+ hour delay at your final destination can still qualify.