Package Travel Directive 2015/2302
Pakketreisverstoringen
Als vluchten, hotels of transfers in je pakket niet klopten, kun je onder de Pakketreizenrichtlijn recht hebben op een prijsverlaging.
What is a package disruption?
Significant flight problems, downgraded or missing hotels, failed transfers, reduced hotel services, or itinerary changes that materially hurt your holiday — even if you still travelled.
Your rights
The Package Travel Directive protects trips that combine at least two travel services (e.g. flight + hotel) booked together. You can claim a price reduction when performance is lacking — vouchers or goodwill gestures from the organiser are not always enough.
How we help
We review your booking and disruption evidence, calculate a realistic refund, and pursue the tour operator on a no win, no fee basis.
What we need from you
- Package booking confirmation
- Dates and description of the disruption
- Any photos, emails or vouchers from the organiser
Who can claim?
- EU package holiday with at least two travel services
- One or more days of reduced quality or value
- Disruption by the organiser or its suppliers