EU Regulation 261/2004

Incidencias de vuelo

Con 3+ horas de retraso a la llegada, cancelación o denegación de embarque, la UE261 puede darte derecho a €250–€600.

What counts as a disruption?

Arrival delays of three hours or more at your final destination, cancellations (subject to notice rules), denied boarding due to overbooking, and missed connections on a single booking that cause a 3+ hour delay.

Your rights

Compensation is a fixed amount by distance: €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km). Airlines must also provide care during long waits and offer a refund or rerouting when flights are cancelled.

Extraordinary circumstances can exempt the airline from paying compensation, but care and refund/rerouting rights often still apply.

How we help

Upload your booking details. We assess EU261 eligibility, calculate the amount, file with the airline and follow up until resolution — no win, no fee.

Why passengers use TicketRefund

  • Clear eligibility check before you commit
  • We handle airline correspondence and evidence
  • Transparent commission only if you get paid

Who can claim?

  • Flights departing an EU airport (any airline)
  • Flights into the EU on an EU airline
  • 3+ hour arrival delay, cancellation or denied boarding